FAQs

Click on Create Account or Sign Up and fill all the mandatory fields. Once you click the Sign Up to proceed forward, you will receive an OTP to verify your details, and then you will receive a confirmation email about your registration.

Yes, you can shop groceries from Foodco using most of devices and platforms. Our website is built on responsive technology. In addition, you can download our apps from Apple and Google stores.

To reset the password either go to your account settings and change the password or click on Forgot your password? And follow the instructions.

If you did not receive a notification after setting the password, then the email or mobile address that you have entered are either unregistered or incorrect.

Make sure there are no spelling mistakes in your search words. If the product is unavailable, there are two easy ways to suggest to us to add it. You can either use the Suggest Products feature or send the list of those items to customerservice@foodcouae.com. We will do our best to include it across platforms at the earliest.

You can read the products details for more information. In addition, you can filter your preferences through the advanced filter and sorting options.

You can read the products details for more information. In addition, you can filter your preferences through the advanced filter and sorting options.

You can read the products details for more information. In addition, you can filter your preferences through the advanced filter and sorting options.

You can shop as many items as you wish. At Foodco there are no restrictions when it comes to quantities ordered.

Please contact us through the following email address customerservice@foodcouae.com. We will forward your interest to our relevant team.

We do try to hold a stable pricing as long as possible because our aim is to offer our customers the best quality, value for money and service that we can. Our team work very hard to negotiate the best prices available and when we do obtain any price reductions we pass them on to our customers immediately.

We are very sorry you had a bad experience. Please contact us through the following email address customerservice@foodcouae.com or through customer service phone number: 600 522526 so this issue can be investigated and solved.

You can use the Favorites to remember the product that you would like to purchase later.
Note: The price of an item is determined at the time of purchase. Adding an item to your favorites does not guarantee that it will be in stock or at the same price/offer at a later date.

These numbers reflect the total number of people who as well favorited the same product.

Shopping lists are lists you can use to simplify your shopping process. If you buy specific products regularly, you can save them as a Shopping Lists and order it regularly.

Absolutely. You can create multiple lists for different occasions and delivery times.

We highly advise you to review the items upon receiving them at the door. However, if for any reason you were unable to review the products at the time of delivery and a certain product is incorrect or damaged, please contact us for a replacement or refund. Foodco will initiate the required action immediately; given that the issue is reported within 24 hours.

Either by reducing the quantity to 0 or by clicking the remove button for that specific product in the cart.

Yes, simply go to the order history, tap on the order you’d like to repeat and choose reorder/view, from there you will be able to add all items to the cart, edit the order as you wish and submit it.

Yes, once you get to the checkout screen select from the available options in the time slots as convenient for you.

Yes, to view the status of your order enter the order status screen.

You can visit Orders on your account page.

You can follow up on your order by contacting our customer service team if you didn’t receive call from the Driver for delivery. In-case you received a call from the driver for confirmation, you can contact the driver directly for follow-up.

You can make a first order as a registered user or guest. For your first order, browse through a wide variety of products or search for a particular product and add it to your cart through the add to cart icon. Review your order, fill-in your address, mobile number (your personal information is treated confidentially. For more information please read our privacy policy), select the preferred payment method and delivery time, and then place your order. After placing your order you will receive a confirmation email regarding your order from Foodco.

Orders cannot be modified from the app or website once they are placed. In case you want to modify it, you can contact our customer service team from 8 am – 8 pm 7 days a week through the following email address customerservice@foodcouae.com or through customer service phone number: 600 522526 to tell them your case.

We take feedback regarding quality very seriously and we are always truly sorry when we hear we haven’t met your standards. Please email customer service with details of the quality (supported by a picture). Based on your email we will proceed as follows: first, organize a replacement as soon as possible, then look at ways to make sure the issue doesn’t happen again.

In case an order is placed, it can't be cancelled. For more information, you can refer to the Terms & Conditions.

Once an order is placed it can't be adjusted or cancelled. You can create and place a new order if you would like to purchase more products.

There is no minimum order or any kind of quantity limitations on your orders.

Please contact our customer service team and they will investigate to find out what went wrong and how we can rectify things.

The products available on the website are the only products available for Delivery Service, if you are interested in some other products which are not available please send the list of those items to customerservice@foodcouae.com or click on Suggest Products and send us your desires.

At Foodco we strive to offer you the best service, from product accuracy to timely delivery. Our goal is to perfectly fulfill all of your orders. Unfortunately some items may at the time of your order be actually out of stock. When an order is placed our team checks the requested items and make sure the inventory is available for the time of delivery in order to send you a confirmation of the order. However, in case some items are out of stock, the customer service team will contact you to check if you would like to replace the out of stock items and/or remove the item from the order and/or reschedule this item for another delivery when the item will be available in stock.

At Foodco we do our outmost to deliver within the promised time. However, a delay may occur due to a high influx of orders or other unforeseen circumstances. In such cases Foodco will notify you in case there are any delays in your order.

At Foodco we do our outmost to deliver within the promised time. Depending on your location, the delivery times may vary. When you submit an order, you will receive a confirmation with the expected delivery time.

Please contact our customer service team and they will investigate to find out what went wrong and how we can rectify things.

The amount charged is equivalent to the value of the products delivered. If you are charged incorrectly, you may contact our customer service team and they will initiate the refund immediately.

We accept the following type of credit cards:
- Visa
- Mastercard

Yes. Credit card transactions are routed through comtrust.

We accept online credit card payments. Cash &/or partial payments are not accepted. Cash on delivery is accepted also.

Yes. You earn points while shopping online. Your points are accumulated in your account and your points can be redeemed as discounts online and via your mobile application. Every 25 points give you 1.00 AED.

Yes, you can add multiple delivery addresses and specify which one to use at checkout.

When an order is already placed, changing the delivery details is not possible. In the event that you have made a mistake and the address stated is not correct, you can contact us through the following email address customerservice@foodcouae.com or through customer service phone number: 600 522526

Yes. When completing your order, you can leave a note with any delivery instructions.

Yes we do. We request our customers to give the boxes from their previous orders over to the driver upon their next delivery. Boxes are collected and sent for recycling on a regular basis.

Sign in to your account, go to Addresses and click on your existing address to edit it. Once you’ve made your changes, select Save.

There are 2 delivery slots on daily basis: 
• Slot 1: 9 am - 1 pm
• Slot 2: 1 pm - 7 pm

Foodco delivers currently in Abu Dhabi and Dubai, United Arab Emirates only. For more information, you can refer to the Terms & Conditions.

If no one is at home during the agreed delivery time, we will do our best to contact you and reschedule the delivery at another preferred time. If we are unable to reach you, we will leave the order at your door.

Once you sign up with Foodco, you will be automatically added to the marketing communication list. In addition, you can register as a guest for our newsletters by inserting your email and signing up either through the website or the apps.

We will send you regular updates via email, notifications and SMS about great promotions and changes to the service we provide you.

You can click Join the team and submit your application. If we consider your application valid, you will be contacted by our recruitment Team.

You can contact our customer service team from 8 am – 8 pm 7 days a week through the following email address customerservice@foodcouae.com or through customer service phone number: 600 522526. Call Center working hours from 8am to 5 PM Sunday to Thursday.

Your feedback is crucial for us, as our goal is to provide you with the best possible service. You can send us any feedback, ideas or questions you might have through the Contact Us form in the app and website or reach out to us through the following email address customerservice@foodcouae.com or through customer service phone number: 600 522526