Privacy Policy

fnfuae.com (the “Website”) and Foodco National Foodstuff PJSC (“we”, “us” or “our”) are committed to adopting the highest standards when it comes to collecting, using, and protecting customers ("you" or "your") personal information, and have accordingly developed this privacy policy (the “Policy”), which:

• Specifies the types of personal information and data we collect. 
• Elaborates on how and why we collect and use your personal information and data.
• Explains when, why and how we may share your personal information within Foodco National Foodstuff PJSC and with other organizations. 
• Explains how we protect your personal information and the data that we collect.
• Explains your rights and choices in relation to your personal information and data.

This Policy applies if you use the Website and related services (referred to in this Policy as “our Services”). Using our Services means:

• Ordering and purchasing products online.
• Using the Website, mobile applications (“our Mobile Apps”), among other platforms we offer.
• Having an account or being a member of any of our loyalty programs.
• Taking part in any of our promotions and registering to receive our newsletters and offers.

This Policy also applies if we contact you and vice versa about our services and product offerings.

When you register on the Website, use our services, make orders, and purchase products, we may collect:

• Your personal details, including your addresses, email address(es), mobile number(s), date of birth, gender, among others
• Your account login details, such as your username and the password (in an encrypted format) that you have created; and
• Your personal interests, preferences, and other information relevant to your profile &/or behavior.

When you browse the Website, use our Mobile Apps, and make orders and purchases, we may collect information about:

• What your purchased (i.e., what, when, where you ordered / purchased and how you made the payments).
• Your browsing behavior, apps usage and other information about when you click on advertisements and specific offers and features.
• Devices you used to access the Website and relevant Services (including make, model, operating system, IP, browser type and mobile device identifiers).
• Your precise geolocation.

When you use our loyalty program(s), we may collect transaction information and data, including the purchases you make where you earn points for and how you use your points, coupons, and vouchers within the Website.

When we contact you and/or take part in our promotions, surveys, or questionnaires, and/or when you contact us about the Website and related services and products, we may collect the following:

• Your personal information that you provide. 
• Details of digital communications (among which emails, SMS, and others) we send to you including information about emails you open and links in them that you click on.
• The feedback you provide to customer surveys and questionnaires.

In addition, we may also use personal information sourced from other providers, such as specialist companies that supply personal information, media channels, partners, public registers, affiliates, among others. We may collect the following types of personal information about you from these other providers: (a) contact details, (b) credit history, (c) purchases, (d) interests, (e) preferences, or (f) other types of publicly available information. These different types of personal information help us to:

• review and improve data accuracy we hold.

• improve and measure our marketing and communication effectiveness.

We may be required by law to collect your personal information and/or as a consequence of having any kind of contractual relationship with you.

In case you choose not to provide your personal information to be used in accordance with the Policy, you will still have the ability to visit and use our platforms (including the Website, Mobile Apps, among others), but you may not be able to access certain options, features, products or services, and in some cases, we may not be able to fulfill services you request.

In line with our contractual obligations to you, we use the personal information we collect from you to provide you with the services and products on the platforms that you have requested, including:

• Processing your queries, orders, and refunds.
• Managing your accounts. 
• Personalizing marketing messages that we send you.

We will obtain your consent first where necessary, and we may use your personal information for this purpose in the following ways: 

• Using your online browsing and purchase behavior to provide you with personalized offers and services.
• Contacting you and providing you with marketing communications (including email, posts, telephone, SMS, among others).
• Combining personal information that we collect when you make purchases across our different platforms to help us better understand you and provide you with marketing communications and services relevant to your interests.

We analyze the data and information we collect about how you use the Website, Mobile Apps, and related services and products to: 

• Manage and improve the experience we provide you with. 
• Develop and improve the product range, services, information technology systems, know-how we offer to you, in addition to the way we communicate with you.
• Detect and prevent fraud or other potential crimes.

We may share your personal information collected with our affiliates for the purposes listed above, and with carefully selected service providers that carry out certain functions on our behalf, including technology services, storing, and combining data, processing payments, among others. We only share personal information that enables our service providers to provide their services in your best interest.

In addition, we may share your personal information with other organizations in the following cases:

• Sharing personal information as required by any applicable law or a public authority.
• Establishing, exercising, or defending our legal rights (including providing personal information for the purposes of preventing fraud and reducing credit risk).
• To an organization we are in the process of and/or concluded a sale or transfer of any of our businesses or any of our rights or obligations under any agreement we may have with you.
• To whomever we transfer our rights and duties under our agreement with you.

The personal information and data we collect from you may be transferred to, stored, and processed in a different country than the one of your current residence or our country of incorporation. For that, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is properly protected. 

In the case where the personal information and data we collect from you is transferred to a foreign jurisdiction, it may be subject to the applicable laws of that jurisdiction, and we may be required to disclose it to the relevant courts, law enforcement, or governmental authorities.

We have put in place specific procedures, measures, and precautions based on best practices to maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, alteration, and destruction, and make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. For example, upon providing us with your credit card information, the information collected is encrypted using secure socket layer technology (SSL) and stored using AES-256 encryption. 

However, we cannot guarantee 100% security as our platforms are internet-based, which is beyond control, as such, we cannot be held responsible for unauthorized or unintended access.
 

We manage channels, pages and accounts on different social media websites and apps to inform, assist and engage with you. As part of the process, we monitor, and record comments and posts made about us so that we can provide you with a better service and product offerings.

We are not responsible for any information posted on these social media websites and apps other than information we have posted ourselves. We do not endorse these social media websites and apps themselves or any information posted on them by third parties.

As long as required, we make sure to keep records to:

• Provide relevant products or services anticipated by this Privacy Policy, and manage purchases, bookings, memberships.
• Personalize the experience for you, including products, services, and communications.
• Comply with the applicable legal requirements of record retention taking into consideration our legal obligations and regulators' expectations.

In case you wish that we no longer use the information collected from you, you should contact us on the email provided at the end of this policy. However, we will retain and use your existing registration and information previously collected before the date of your request as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

All communications we send to you for the purpose of marketing will provide you with a way to withdraw your consent for future marketing communications. In case you no longer wish to receive these marketing communications, you can change your account settings to be removed from our marketing lists. However, in the case where you unsubscribe, you will still receive operational and service related messages from us regarding your enquiries, orders and purchases.

We use technologies such as cookies, tags, and pixels (“Cookies”), to personalize and improve your experience as a user to our Websites and Mobile Apps. These cookies consist of small data files that collect and store different kind of data on your devices that you use to access our services and products.

Cookies help us to provide important features and functionalities on our Website and Mobile Apps, and we use them to improve your customer experience. For example, we use Cookies to:

• Personalize your experience and allow you to use many of their useful features, such as remembering your preferences and the contents of your shopping basket when you return.
• Improve the performance and understand how our Website and Mobile Apps are being used, such as, getting notified if you get error messages as you browse. The collected data is mostly aggregated and anonymous.
• Deliver relevant marketing communications and advertising most relevant to you and measure its effectiveness in providing you with the required experience, such as, telling us if and how long it took you to see a specific advertisement, and if you opened a marketing email that we have sent you.

You can select to accept or reject new cookies and to delete existing Cookies from your browser settings, as well as setting your browser to notify you each time new cookies are being placed on your devices.

In case you choose to disable cookies relevant to our platforms, you might not get access to the full experience that we offer as part of our website and mobile apps. 

In case you choose to give us your consent to use cookies, we will store these cookies on your devices, however, if you wish to withdraw your consent at any time, you will need to delete our cookies through your browser settings.

We may analyze patterns by aggregating your personal information and data to improve our marketing and promotional efforts, as well as provide you with more personalized and customized content, services, and product offerings. Some of the information we gather are mainly to understand platforms usage and customer preferences & behaviors, including things like (a) the number and frequency of visitors to our platforms, (b) which webpage you just came from, (c) which webpage you next go to, (d) what browser you are using, (e) your device and your IP address, among others.

In case you use social media buttons on our platforms (such as "Like" and/or "Share" buttons), we might send you content, depending on your privacy settings, may be privately or publicly visible (for example to friends, followers, or anyone with access to your profile pages).

You have certain rights regarding the personal information we hold about you within the applicable laws and regulations in the United Arab Emirates. These include rectifying, erasing, restricting our use of, objecting to our use, and withdraw any consents you have provided for our use of your personal information. In addition to lodging a complaint with your local data protection authority.
In case you would like to discuss or exercise such rights, or you are concerned that any of the personal information we hold about you is incorrect &/or out of date, please write to us using the following email address customerservice@foodcouae.com or through customer support: 600 522526 to report your concerns and we will take appropriate steps to amend our records.

The service providers we use will only collect, use, and disclose your personal information to the extent necessary to allow them to perform the services. However, certain providers, such as payment gateways, have their own privacy policies in respect to the information we are required to provide to them for your personal transactions. For these providers, we recommend that you read their privacy policies to understand in which way your personal information will be handled.

Certain service providers may be located outside of the United Arab Emirates. So, if you elect to proceed with a transaction that involves the services of a third-party service provider outside our jurisdiction, then your information may become subject to the laws of that jurisdiction(s) in which the service provider(s) are located.

Our platforms may contain links to other websites operated by other organizations that have their own privacy policies. Please make sure you read the terms and policies carefully before providing any personal information on a website as we do not accept any responsibility or liability for websites of other organizations.

We reserve at any time and at our own discretion the right to modify the terms of this privacy policy. Changes and clarifications will take effect immediately when posted on our website. Changes made will become effective when posted unless indicated otherwise. It is recommended to review this privacy policy periodically for changes. 

If we were acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide you with our services and sell products to you.

If you have any questions regarding our terms, please reach out to us at customerservice@foodcouae.com or through customer support: 600 522526